What are the return options?
Certain products on “Smart Shophar” will have two return options available:
(a) Wrong/Defect item return option, and
(b) all return option.
If a product does not have the above-mentioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.

What is the Wrong/Defect item return option and all return options?
“Smart Shophar” provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product for payment of a premium on the product cost. Features of an all return option are as follows:

  • . Subject to seller’s return/exchange policy provided on the product description, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. 
  •  The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
  • The all return option is available only for specific products.
  • For users not availing an all return option, shall be eligible for a ‘Wrong/Defect item return option’ . 
  • If you opt for the Wrong/Defect item return option:
  • Subject to seller’s return/exchange policy, the user will be allowed to return/refund an already purchased product, if the said product is eligible for return/exchange. 
  •  The user will be eligible for return/refund of the product if the product received is

defective, damaged, wrong or incomplete due to seller’s fault or if the user has received
the wrong product.

How to return items?
You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:
. If a product is eligible for return, the user will be able to initiate the return request under
the ‘My Orders’ section. 
a. Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform. 
. After the ‘return request’ has been raised, Return ID will be generated by “Smart Shophar”.
. In case you purchase multiple products in a single order, return requests for individual items can also be raised.
. Once a return request is raised, “Smart Shophar” shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to Smart Shophar’s discretion. 
. If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners. 
. Please keep the product in the original manufacturer’s packaging, all tags should be intact
and warranty card, if any, should also be placed with the product.
. At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.  
. Please note that the product will be picked up from the same address where delivery was made. In case pick up is to be made from a different address, the same should be notified to “Smart Shophar” by writing to [email protected] Such request may be accepted at “Smart
Shophar”’s sole discretion and subject to the new address being in serviceable area. 
. Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by “Smart Shophar” at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated. 

Can my order be exchanged?
All products which are returnable are eligible to be exchanged, subject to the return options mentioned hereinabove. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, exchange is subject to stock availability and subject to your address being serviceable for exchange. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me
back’ option and the returns will be enabled for that user once it is found that the return has been initiated for genuine reasons on the sole discretion of “Smart Shophar”.

What are the return and exchange guidelines?
Prior to creating a return or exchange request on the platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:
. must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
a. must not be damaged in your possession;
. must be unused, unwashed, unsoiled, without any stains and with non-tampered quality
check seals/return tags/warranty seals (wherever applicable).
. must not be used or altered;
. must be the same product that was delivered to you; and
. must be returned within the return window specified against a product on the product detail
page.

Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned
product should match the records of “Smart Shophar”. Any additional conditions provided in the
product details against each product shall be applicable as well.
Further:
. Your address and the item that you wish to return must be eligible for return.
a. If the return is not eligible for pickup, a return option will not be available
. Once the return is received, you will be provided with a refund or exchange, as requested.
. If you intend to return an electronic device that stores any personal information, you must remove/deleted all such personal information from the device prior to returning. “Smart Shophar” shall not be liable in any manner whatsoever for any use of such information. Such electronic device should be formatted, and screen lock should be disabled. 
. No return, exchange shall be accepted if warranty card, if any, is missing while return, or 
exchange of product.

The products available on the Platform are usually returnable within 7 days of delivery. However, specific details in relation to each products are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.

How will I get my refund?
. Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.  
a. If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.       
. In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
. If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
. If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. “Smart Shophar” shall not be liable to you in case incorrect bank account details have been provided by you.
. In case of any discrepancies regarding receipt of refund amount, “Smart Shophar” may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

Miscellaneous 
Please note that all the customer claims and requests for return/refund shall be subject to  “Smart Shophar”’s satisfaction. 
“Smart Shophar” reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes. For any further queries regarding return, exchange or refund, please reach out to customer support at “[email protected]